DELIVERY AND SHIPPING POLICY
Delivery orders placed in South Africa will be subject to courier fees based on volume and weight. We aim for parcels to be delivered in 2 – 5 working days via courier. However do not take any responsibility for 3rd party (courier) defaults in this regard.
Wholesale/Trade order shipping will be for the clients account. Shipping will be quoted on final invoice.
Unfortunately, we do not currently ship Latanda beyond the borders of South Africa.
All parcels are dispatched with a tracking number. Once your parcel is dispatched a tracking number will be emailed to you.
Refund and Return Policy
The provision of goods and services is subject to availability. In cases of unavailability, we will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% charge for administration costs provided the order has not been collected by courier at the time of cancellation.
Latanda reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet Latanda’s standards. Should Latanda exercise this right, the User will receive a full refund with no deductions. Any complaints or compliments regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to: firstname.lastname@example.org
Non defected product may be returned within 7 days of receiving the goods. A full refund will be given (via initial payment method). You have the right to open the package and check the contents but the product must be returned unopened, and all original packaging must be returned or we will be unable to issue a refund. Please keep in mind that you are responsible for the safe delivery back to Latanda of all returns, we suggest courier. Defected or faulty products may be returned within 7 days and a full refund or if chosen by the customer, a swop, will be given once we have received and confirmed the fault.